Help Center

UK Standard Tracked Delivery £3.99
UK Express Tracked Delivery £5.99
FREE Tracked UK Delivery on orders over £40 (excluding postage)

Standard Tracked | 2-3 Working Days

Express | 1 - 2 Working Days

Please note our dispatch times may fluctuate during busier periods

Before contacting us, please check the following first:

• Check your email to see if your parcel has been dispatched, please check your spam folders
• Check your tracking (If you can't find your tracking please email us help@cushtyco.shop)

Note that our dispatch times may change during busier periods

If you're still unsure where your order is, please get in touch via email at help@cushtyco.shop

Please provide your name, order number and shipping address and we can chase that up for you.

We now only ship to Ireland. We no longer ship to countries worldwide.

Shipping to Ireland should take around 7 working days

We no longer ship worldwide

All customers outside of the UK will be required to pay their own customs and duty tax. You will be notified of these incurred charges via your domestic postal service or import customs agency. We cannot held responsible for any charges incurred. 

We cannot mark any parcel as gift to bypass duty and tax, this is against the law.

Our wax melts are made from high quality soy wax, vegan friendly fragrance oils, wax safe dye, glitter & mica. We are looking to switch all of our glitters to biodegradable, eco friendly alternatives.

On the bottom of all wax melts we include a CLP label, in short, it includes any allergens and precautionary/hazard statements. This information is handy in case of any allergic reactions, but especially important if a wax melt is accidentally ingested. All of the relevant information is included for health professionals to refer to in case of accidental ingestion, as well as our emergency contact number if more information is required.

Our wax melts are compatible with tea light wax melt warmers, as well as electric wax melt warmers, we advise against using oil burners as the flame tends to be closer to the dish and will over heat the wax. 

Our wax melts come in convenient segments which can be broken off, the amount of wax you will add to the wax melt warmer depends on the size of the dish, we advise adding one segment at a time until you know how much is suitable for your burner. Usually two-three segments is suitable for most wax melt warmers, please do not fill too high to avoid spillages.

While we do give estimated times for how long wax melts should last on our product listings, it can differ between each scent, and the type of burner you use can have an effect on how long your wax melts will last.

Scents are made up of notes, high, mid and base. As you burn your wax the fragrance is essentially 'burnt off' slowly and the fragrance fills the room. The first to burn off are the high notes, then mid, then base, so scents that are full of high notes will likely not last as long as fragrances that have deep mid and base notes, or a complex blend of all three notes. You will find the more complex the scent, the more it transforms as time goes by.

As for your wax melt burner of choice, the hotter the burner gets, the quicker the scent will burn away. Tea light burners are known for being quite hot in comparison to most electric wax melt burners, this isn't necessarily a bad thing, you'll find by using a hotter wax melt burner, the fragrance will really pack a punch. As for wax melt burners that do not get quite as hot, the scent may last a little longer, and while still incredibly noticeable, it will be a little more subtle than if it were in a hotter burner.

We give an estimate, because while we do test out our scents in both tea light and electric burners, there are so many burners out on the market we can't test them all.

There are a few wax to remove old wax from your burner, give them a try and see which method you prefer!

Pop a tea light/turn on your burner, wait about 20-30 seconds and press gently on the edge of the wax and it'll usually slide out. Don't press too hard.
OR If you get distracted and suddenly your wax is fully melted, grab some cotton wool and let it soak up the melted wax!

Pop the burner dish in the freezer for five minutes and it should pop straight out!

Do not pour melted wax down the drain or toilet.

If properly looked after and stored away, your wax melts can last quite some time! Store inside a container in a cool, dark place for best results, and double check that the storage area is still cool enough during the summer. When stored properly wax melts can be used even 12+ months down the line.

Cushty Rewards is where customers can earn points based on their purchases and interactions. You can then turn those points into reward vouchers against a future order. 

To become a member you will need to join Cushty Rewards. To do so use the link icon at the bottom right of the store on desktop or mobile and click 'Join', follow the sign up instructions and then you're ready to go

You can earn points in several ways. 

Earn points for:
Purchases
Your Birthday
Liking our Facebook page
Following our Instagram Page

Points can be redeemed for reward vouchers. Currently we have 3 reward vouchers

500 Cushty Points = £5 voucher
1000 Cushty Points = £12 voucher
2000 Cushty Points = £30 voucher

You can refer your friends to shop with us by offering them a £5 voucher to spend on their first order (minimum spend of £20 applies) 

For every friend that makes a purchases you will get a £5 voucher (no minimum spend) added to your account