Help Center

Our wax melts are made from high quality soy wax, vegan friendly fragrance oils, wax safe dye, glitter & mica. We are looking to switch all of our glitters to biodegradable, eco friendly alternatives.

On the bottom of all wax melts we include a CLP label, in short, it includes any allergens and precautionary/hazard statements. This information is handy in case of any allergic reactions, but especially important if a wax melt is accidentally ingested. All of the relevant information is included for health professionals to refer to in case of accidental ingestion, as well as our emergency contact number if more information is required.

Our wax melts are compatible with tea light wax melt warmers, as well as electric wax melt warmers, we advise against using oil burners as the flame tends to be closer to the dish and will over heat the wax. 

Our wax melts come in convenient segments which can be broken off, the amount of wax you will add to the wax melt warmer depends on the size of the dish, we advise adding one segment at a time until you know how much is suitable for your burner. Usually two-three segments is suitable for most wax melt warmers, please do not fill too high to avoid spillages.

Our UK shipping starts from £3.95, and all orders within the UK are tracked via Royal Mail.

International shipping is based on different weight brackets, so that you aren't charged a lot for a smaller order, which is great if you're wanting to try us out for the first time! The price depends on the country it is being shipped to, and the weight of the parcel. You're able to see the shipping cost in the checkout. There is international tracking options available. 

Firstly, we aim to dispatch order within two working days, often we dispatch the same day if the order is placed before noon, but this can sometimes take a little longer around busier periods such as new product launches, sales, and in the run up to Christmas. You will receive a shipping email from us when your order has been dispatched though, so keep your eyes peeled!

Our express shipping is sent via Royal Mail 24, and on average takes 1-2 working days depending on your area.

Our standard shipping is sent via Royal Mail 48, and on average takes 2-3 working days depending on your area.

This is not a guaranteed service, and only a guide, Royal Mail can experience busy periods, or experience delays, but your item is tracked, so you'll be able to follow the updates to get an idea of when it will arrive! 

We offer standard and trackable options for international orders, and we always find tracked packages sent internationally are received much faster/on time!

The time it takes depends on the country of destination, but on average Europe can take 3-7 working days, USA & Canada can take 7-14 working days, and the rest of the world can take 10-21 working days. This does not include any weekends, bank holidays, and please be aware there can be delays in customs that are beyond our control.

We cannot track any international order that hasn't had tracked shipping selected.

Before contacting us, please check the following first:

For UK orders: All orders within the UK are tracked, you will have been sent an email with tracking details and can check on the status of your order. Royal Mail may have attempted to deliver your order if you weren't in, and may not have left a calling card. If your order is waiting at your local delivery office, the tracking will state which delivery office. You can arrange a redelivery online, or collect from your local delivery office.

Very rarely, the tracking may say it has been delivered when it hasn't. This can be a simple mistake made by Royal Mail, but don't fear! Royal Mail's scanners have GPS, so your order can be tracked accurately up to 2 metres. If they have delivered to the wrong house, they will be able to retrieve and redeliver to you. You will need to give Royal Mail a quick call and they will chase it up for you - 03457 740 740.

For International orders: If your order has a tracked option, you will have been sent an email with tracking details and can check on the status of your order. This will let you know if a delivery has been attempted if you weren't in, and where you can collect it, or possibly, depending on your local delivery service, arrange a redelivery.

If you're still unsure where your order is, please get in touch via email at info@cushtyco.shop

Please provide your name, order number and shipping address and we can chase that up for you.