ABOUT UK DELIVERIES
Express Tracked Under 1kg - £4.90
Express Tracked Over 1kg - £5.50
Standard Tracked - £3.95
Express Tracked - 1 to 2 days
Standard Tracked - 2 to 5 days
Please note that if you have selected express shipping you are paying for a faster Royal Mail delivery service, and not for an express dispatch service, we pack all orders in the order they come in and do not offer a queue jump option at this point.
These are traceable services, a tracking number will be issued but you will not be required to sign for your parcel, you can follow your order using the following link for an update:
Royal Mail Track Your Item
Not in for your parcel? | If you are not in to receive your parcel, Royal Mail will attempt to deliver to your immediate neighbour. Failing this, the package will be delivered to your local Royal Mail delivery office or Post Office (whichever is nearer) for you to collect. It will remain here for up to 14 days. A calling card will usually be delivered detailing what you should do to retrieve your order, although a calling card isn't guaranteed, all orders are tracked and by using the tracking number you can arrange a redelivery, or find out where your parcel is being held.
We are aware that on occasion, calling cards aren't always being given, and we advise customers to contact their local delivery office if your parcel is late. You can phone ahead rather than having to travel to your local delivery office and they will be able to check to see if your parcel is with them, if the parcel is being held at the delivery office you can request a redelivery which is usually next working day.
If you fail to collect your parcel, the parcel will be returned back to us, and we will require postage to be paid again by yourself before re-shipping the parcel back out to you, as this is an additional cost to ourselves, through no fault of our own. We cannot claim back postage costs via Royal Mail for unclaimed parcels. Tracking information will be attached to your dispatch confirmation, and you, the customer, are responsible for tracking your parcel. This will stop packages being returned to us. If you do not wish to have the order sent back out to you and wish to have your order cancelled we will refund the order minus the shipping costs as well as a 20% restocking fee. If postage to get the order re sent out isn't paid within 45 days of the order date, and attempts of contact has been ignored, we will issue store credit.
If an incorrect shipping address is supplied, we are unable to refund or resend your order. If the parcel is undeliverable, and is returned to us, we can resend the parcel out if the additional postage cost is covered by yourself to the correct address. We are not able to amend details after dispatch at this point.
NOTE | Please note that all postal times are guidelines and services may take longer due to holidays or sales. With the annual global increase of sales online, you should expect delays during the festive period.