ABOUT WORLDWIDE DELIVERIES
There is no set price for international shipping as this varies depending on destination and order weight. You can check your postage costs at the checkout.
Europe - From 3 days
Rest Of World - From 5 days
All of our international orders are dispatched via Royal mail and is a tracked service. These are then passed on to your domestic services for delivery. Depending on your delivery service you parcel may or may not be tracked all the way door to door.
Royal Mail advise us of how long parcels usually take internationally, this is not a guaranteed timescale, and during busier periods/delays it can take longer.
CUSTOMS AND DUTY
Any duty and customs charges are the responsibility of the customer, and are not included in the shipping cost. The price for importing will vary depending on the order total, as well as your country's policies and rates. Please note it is illegal for us to mark a parcel as a gift to avoid import taxes and any requests to do so will not be carried out
NOT IN FOR YOUR DELIVERY | The policy of your local postal service will differ depending on your location. Therefore, we are unable to guarantee where your order will be delivered to should you be away from home. It is recommended that you check with the relevant postal service before ordering as you may risk missing your delivery. In most locations you will see tracking updates of where your parcel is, should it be missed.
It is the customers responsibly to follow the tracking through the parcels journey. You, the customer, are also required to make any phone calls to rearrange delivery or to locate your parcel.
If a parcel is returned back to us, and we will require postage to be paid again by yourself before re-shipping the parcel back out, as this is an additional cost to ourselves, through no fault of our own. This can only be carried out once a parcel has returned to us which can take some time. Alternatively if the parcel is no longer required a restocking fee of 20% will incur and postage costs will not be refunded, including any returns costs.
If an incorrect shipping address is supplied, we are unable to refund or resend your order. If the parcel is undeliverable, and is returned to us, we can resend the parcel out if the additional postage cost is covered by yourself to the correct address.
NOTE | Please note that all postal times are guidelines and services may take longer due to holidays or sales. With the annual global increase of sales online, you should expect delays during the festive period.