Delivery

We work against the clock to ship orders on the day of purchase, provided they are placed by 12PM (GMT) Monday-Friday. Unfortunately, due to busy periods, sales, holidays, our dispatch times can sometimes be 1-3 working days.

UK Deliveries

All UK orders are delivered by Royal Mail via 1st Class Signed For and can take 1-3 days to arrive, this isn't a next day service. The exception is if FREE DELIVERY is selected, we send out as 2nd Class Signed For, but you still have the option to select 1st Class Signed For, if you would prefer a faster service. Postage is calculated by weight and starts from as little as £2.75 and up to £4, or FREE postage on orders over £20. This is a tracked service for peace of mind, and a tracking number will be issued, you can follow your order using the following link:
Royal Mail Track Your Item

Not in for your parcel? | If you are not in, Royal Mail will attempt to deliver to your immediate neighbour. Failing this, the package will be delivered to your local Royal Mail delivery office or Post Office (whichever is nearer) for you to collect. It will remain here for 14 days. A card will be delivered detailing what you should do to retrieve your order.

Worldwide Deliveries

Deliveries to Europe are made via Royal Mail Standard AirMail, the prices are based on weight and starts from £3. This service takes 3 - 11 working days to reach its destination.  Unfortunately, this is not a tracked service so no tracking numbers will be issued.

Deliveries outside of Europe are made via Royal Mail Standard AirMail, the prices are based on weight and starts from £3.50. This service takes 7 - 21 working days to reach its destination (depending on location). Unfortunately, this is not a tracked service so no tracking numbers will be issued.

Not in for your parcel? | The policy of your local postal service will differ depending on your location. Therefore, we are unable to guarantee where your order will be delivered to should you be away from home. It is recommended that you check with the relevant postal service before ordering as you may risk missing your delivery. 

Please Note | Please note that all postal times are guidelines and services may take longer due to holidays or sales. With the annual global increase of sales online, you should expect delays during the festive period. 

Oops! | Unfortunately, we are unable to refund any postage that was wrongly selected, nor can we increase the service of your parcel if you select to pay over the free postage deal. Please note that we can not amend your details once the order has been dispatched and we cannot refund orders with incorrect addresses after dispatch unless they are returned to us.

Not received your parcel? | Get in touch with us via cushtyco@gmail.com . Please remember that we cannot offer tracking numbers on orders where tracked is not selected, we cannot adjust addresses given to us after dispatch and we do not accept loss or damage of your parcel. We offer as much guidance as is required in order to resolve the issue as quickly and efficiently as possible.