MADE A MISTAKE? | Unfortunately, we are unable to refund any postage that was wrongly selected, nor can we increase the service of your parcel. Please note that we cannot amend your details once the order has been dispatched and we cannot refund orders with incorrect addresses after dispatch unless they are returned to us.
NOT RECEIVED YOUR PARCEL |
All of our parcel are fully trackable and you should be able to locate your order.
If you have any issues please get in touch with us via email@example.com Please remember that we cannot adjust addresses given to us after dispatch and we do not accept loss or damage of your parcel. We offer as much guidance as is required in order to resolve the issue as quickly and efficiently as possible.
IS YOUR PARCEL URGENT?
Need a parcel for a gift by a set date? Leave a note on your order so our packers can see it is urgent. Also we advise sending an email to firstname.lastname@example.org to notify us of your parcel's urgency so that we have record of it being urgent. We cannot guarantee that we can dispatch your order the same day but we will always try our best. We always advise that if your parcel is urgent you should select an express delivery service. Note that prioritising orders is a kind gesture not a guarantee. For international orders, we advise ordering weeks (months in some cases) in advance to ensure your gift arrives before the date required.